MSTR BLACK FRIDAY 2021 FAQ
Time to get ready for our Black Friday sale! What’s worse than having your cart run out of stock because you were struggling with a payment method? 😭 Read this year’s FAQs below to be ready and get those special deals while supplies last!
Black Friday FAQs include the following categories.
SALE
When does the sale start?
Our Black Friday Sale will start early this year! The sale will start Wednesday 11/24 at 5PM PST and special releases will start Thursday 11/25 at 10 AM PST!
Special Releases
Limited Edition Marvel Watches:
- Shang-Chi (AVAILABLE NOW)
- Venom & Carnage (AVAILABLE NOW)
- Eternals (PRE-ORDER AVAILABLE NOW)
- Available Thursday, 11/25 at 10 AM PST
- Black Widow
- Falcon & Winter Soldier
- Vision & Wanda
- Star Lord & Gamora
Limited edition Halo Infinite Watch - Friday, 11/26 at 10 AM PST
Cyber Monday Special Releases - Monday, 11/29 at 10 AM PST
- Corvette Racing Watch
- 3 new colored MK4s
Discounts & Deals
Shop select models for up to 70% off!
Get a $50 gift card* with select purchases!
*Not eligible for all purchases.
Customer Service
If you have any questions or experience any issues, please message us in the chat box at the bottom of the web page. We recommend leaving a phone number instead of an email address to receive a response quicker.
To help resolve any issues as quickly as possible, please make sure to include as much information as you can in your first message.
Please understand that this time of year gets really busy for our customer service team so don’t panic if there is no immediate response. We will send a response as soon as we can!
Sizing
First time shopping here with us? Or first time buying a new model? No worries! Take a look at the sizing guide below to help you choose the perfect size and save the hassle of returns/exchanges!
Model’s case sizes (from largest to smallest)
- Major - 50mm
- Ambassador - 45mm
- Voyager - 42mm
- Ultra Slim - 37mm
Ordering
An item is sold out. Will it be restocking?
A majority of our models are limited edition and will not be restocking during the sale or after.
Collaboration models (Marvel, Star Wars, Honda, etc.) will NOT be restocking once sold out!
How do I cancel an order?
To cancel an order, please contact the customer service team at the chat box at the bottom of the website! An order can only be cancelled if it has not been fulfilled and shipped out.
Shipping
When will my item ship out?
Please understand that we will be experiencing a high volume of orders at this time. Please allow 2-4 business days for orders to be processed and be ready for shipping. Processing times are not included in shipping time.
Shipping times will be based on the shipping method selected at checkout. Standard shipping is 2-7 business days within the U.S. Please allow 2-3 weeks for international orders.
*Special release orders may take 7-10 days for shipping due to import restrictions.
Can I get free shipping?
Get free express shipping (FedEx 2-day air) within the U.S. if you spend $125+!
Get free express shipping (FedEx 2-day air) worldwide if you spend $200+!*
*FedEx may not guarantee an exact shipping time. Please allow for delays due to a high volume of packaged during this time.
*International orders may have additional custom fees.
Payment
Are there payment plans available?
Yes! We offer payment installation plans through ShopPay and AfterPay! Please make sure to register for approval through ShopPay and AfterPay and NOT through us.
I don’t see an option for Afterpay?!
To use Afterpay, please make sure you are first logged out of ShopPay. Afterpay will also be available at the END of checkout after all other information has been entered.
What other types of payment methods are accepted?
We accept payments through debit, credit card, and PayPal.
Returns
Can I return items from the sale?
Yes! You may return items up to 30 days after you receive them. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc.
How can I process a return?
You can submit a return request here:
https://mstr.loopreturns.com/#/